We ran into an Issue where users office installs wouldn't activate and the users were unable to sign into portal.office.com. When we looked at the tickets, we noticed all the users had Apostrophies in their last name....
Many People have Special characters, like apostrophes, in their email addresses. Names like O'Neil are common and if your organization uses first.last as primary smtp, You have a problem.While an email address like Paul.O'Neil@contoso.com is perfectly valid in an On Premise exchange environment, Office 365 hates the apostrophe, and as a result, the user can't login. Whats worse is that Office itself wont activate, and puts the user into trial mode - awesome end user experience.
Remember Microsoft Says Primary email must match the Users UserPrincipleName Attribute, the simplest solution is to add a New Primary SMTP address without the apostrophe (Paul.ONeil@contoso.com) , and make the current apostroph'd (Paul.O'Neil@contoso.com) address a secondary.Remove the apostrophe from the UserPrincipleName, trigger a resynch with office 365 and you should be good.
You would think this would be something Microsoft would have foreseen. Last names with apostrophes aren't exactly that rare...
ReplyDeleteFred | IT Support Nottingham